Terms & Conditions

WARRANTY AND REPAIRS

Bert Jewellery will repair any manufacturing fault at no cost within 6 months of the purchase date. Manufacturing faults do not include:
- General wear and tear
- Damage from negligence and improper care
- Work undertaken by other jewellers, including re-sizing
- Broken chains
- Broken/bent claws or prongs
- Misshapen rings
- Chipped, cracked or broken gemstones
- Plating that has worn off

RESIZING

We recommend that you have your finger sized professionally before you purchase a ring - either through us, or by a local jeweller in your area. We work with Australian/UK standard sizing but can help with conversions. 

DISCLAIMER

All stones shown on our website are natural diamonds and gemstones. We cannot guarantee that the colour you see matches the item colour, as the display of colour depends, in part, upon the type of computer monitor used to observe the image.  

SUSTAINABLE PRACTICES

All diamonds and gemstones are conflict-free and ethically sourced. We work with established diamond and gemstone dealers who are all GIA approved. Bert Jewellery uses environmentally responsible procedures to source all of its materials. Bert Jewellery's suppliers are all in compliance with the United Nations resolutions with ethically sourced and conflict-free precious stones and diamonds. Each piece of Bert jewellery is designed and made in Sydney, Australia.

PAYMENT TERMS

For bespoke orders we require a 40% deposit in order to confirm your order and we cannot not start work until this has been received. We will then request the balance to be paid in full before shipping. Payment can be made by bank transfer or credit card + merchant fees. Goods remain the property of Bert Jewellery pty ltd until paid for in full.